Upskill your frontline for the modern, diverse world

Experience real impact with immersive learning and research-backed learning science. Join the private beta today. 

Immersive learning, built for frontline

The people at your frontline have the power to make, break, or completely transform your business. To lead from the front(line), companies today must have exceptional customer service across all customers and invest in building a diverse, inclusive team. 

With immersive learning, we help learners build empathy across a diverse customer base, learn core customer management skills, and practice and build confidence.

See for yourself how immersive learning can:

  • Embed into the flow of work 
  • Engage learners with perspective-taking 
  • Build skills through modeling and practicing 
Smiling retail store associate holding a tablet

Success starts with frontline training

93% of customers are more likely to be repeat customers at companies with excellent customer experiences.

Build the skills needed to resolve conflicts, empathize with customers, and improve customer experience.

Perspective taking in the mirror as a store associate.

A new way to build skills

Take new perspectives and build the muscle needed to drive real impact and results from your training — based on our world-class learning design and methodology.

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Relevant

Practice skills on navigating customer interactions, team retention, and difficult conversations, so when they happen in real-life, you know exactly what to do. 

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Easy to access

Get access when and where you need it. We blend immersive digital experiences with real-world practice, so you can learn as you like to.

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Just-in-time

Engage in bite-size simulations – each less than 10 minutes – for learning in the flow of work. 

Reimagine your retention strategy

1 in 2 frontline associates are self identified as planning to leave in the next 3-6 months. Top contributing factors include:

  • Career development
  • Leadership
  • Working relationships

Build relationships, practice human and leadership skills, and equip your frontline managers and teams to lower turnover and increase retention. 

Grocery store associate looking at a tablet

Cocreate the future of frontline

As a private beta partner, you receive: 

1 learning module related to customer de-escalation 
Support for onsite deployment with a limited set of learners and influence on future deployment strategy and plans 
Opportunity to share feedback directly on the product and content roadmap
"It puts you in that real life experience, it brings out the real emotions that happen day to day. If I'm a manager taking this training and I am not aware of how I'm making my team member feel, this experience gives me further insight on how to be aware and uncover some internal biases." Director of Learning and Development, Global Supply Chain and Logistics

Lead from the front 

Upskill your frontline with proven learning science and immersive learning. Join the private beta.